Tech Help

This is a big “Thank You” to ASUStek computer company.

Last Thursday, on the way to buy another external HD, I was showing a SQL programmer Ubuntu and during the process, my disk drive tray was used and pushed back in. I didn’t notice anything at the time, but later, I couldn’t get it to open again.

I was on my way to the computer store to get a mini firewire to regular firewire cable for my next purchase of a firewireaudio converter and the notebook external HD, so I told them about my problem. They sell ASUS computers, but don’t service them, they told me everything goes back to ASUS. The sales person had an amazing swiss army knife with the right screw driver and so he was able to extract the drive and open it. A consultation with a co-worker led to a diagnosis that it had jumped off the rails. I was given a number to call and I phoned from the store. A quick cell phone call to the support person and my new drive was on the way. They cross ship the drive to you, then you send back the old one.

I received the drive on Wed. morning, a little less than a week later. I had to work and so didn’t unpack it until Friday night. After examining it carefully, I realized I would have to move a mounting bracket off the old drive on to the new one. I have done that now, but I tried to carefully slide it in and was not able to get it all the way in. I don’t want to force it and possibly break my new drive, so I plan to go back to the computer store and see if they will help again.

I will have to ship the old drive back within 14 days, so I have to try to do this today. There is so much for me to do right now, but I really appreciate the 2 year warrantee support from ASUStek. I could have shipped the whole computer back and not had this problem — but I am using it with no drive now and I need to keep it. I am glad they gave me the option, but I will need a little help to re-install.

One other topic that I brought up before is the unique Visa install that ASUS packages with their notebooks. When I visited FreeGeek, the individual assisting me pointed out that most Vista installs do not place themselves on a tidy partition and automatically leave a D: data drive for Ubuntu to be installed on. Usually, Windows will take the whole drive and I would have had to go into Drive Manager in windows to create that partition. The ASUS install also creates a small FAT drive partition that I think is for backup data. It shows that ASUS has tweaked Vista to make it more useful to the end user. I still may use Vista for something, so I am keeping it on the notebook for now.

I am using Ubuntu Hardy on the notebook to type this and have a couple of issues I will try to post about later. I am going to try to use Ubuntu for multi-media, but I could really use more help.

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Thurs. Jun 5, 2008

The ASUStek support recognized that the front black plastic optical drive cover was different on the model of computer than on the drive they sent me. The telephone support tech told me to pop the plastic cover off my old drive and fit it on the new one. I was a bit worried about breaking the plastic tabs, but they assured me that I could do it easily. That turned out to be the case, and I was able to switch the plastic cover without any problem.  Then the drive slid in easily. It works well now and I consider the repair a success.

I had to open up the case on the old, broken drive, as it was jammed open and I had to close it to fit it in the shipping box.  Next, I moved a little metal tab so I could move the tray past the tab on the rail and close it.  I did not replace the plastic front, but carefully wrapped it in the bubble wrap with the drive and placed both pieces in the cardboard box. After preparing it for shipping, I sent it Canada Post to the ASUS Computer Canada address that I get from the customer representative. I hope that it gets there in time for the warrantee to still be valid. They say if they don’t receive it within 14 days they will charge for the new part, but I hope they give me a little more time because I had to phone to get the address and I had trouble with the plastic part on the optical drive.

I am very happy with the support I received from ASUS and I would recommend this computer to anyone. A two year warrantee at no extra charge beats Apple, as I had to pay over $300. for an extended service contract.  I also notice complaints about other Windows custom installs that install “crapware”, but I think the ASUS install is quite sleek and automatically partitions the drive.

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Now I am getting closer to producing the book, I have to try to find the most environmentally friendly CD production process. All CDs and DVDs are made of virgin plastic because recycled plastic always has too much risk of impurities. Any impurity in the disk plastic will result in the laser skipping over that part or returning an error to the reader.

I was unable to find any company that is using a different process to manufacture disks so far, but packaging has come a long way since the plastic jewel case. Many CD/DVD duplication companies have taken the lead in reducing their environmental impact. I am listing my top picks for now and will continue to research until I have to finalize production.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

THE MMS CORPORATE ENVIRONMENTAL COMMITMENT

MMS is committed to reducing its environmental footprint.When you have your CD manufactured by MMS, you are purchasing products and services from a company that is doing its utmost to reduce its environmental impact.

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Oasis Disk Manufacturing is probably the best known manufacturer of independent music projects in the US. They have a great reputation in the industry and were one of the first to supply cardboard sleeves instead of jewel cases.

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A friend sent me this link and I have to consider that the scientists may have a point. We know that the world was very much warmer climatically during the era of the dinosaurs and very much colder during ice ages, without any human intervention.

http://www.rense.com/general79/d3m.htm

However, at this point in my life, I have to question the source of funding for these scientists before I attach much weight to their findings.

Wikipedia Global Warming states,

“The Intergovernmental Panel on Climate Change (IPCC) concludes “most of the observed increase in globally averaged temperatures since the mid-twentieth century is very likely due to the observed increase in anthropogenic (man-made) greenhouse gas concentrations”^[1] via the greenhouse effect.”

My project is about the impact of humanity on the earth. I believe that we can reduce our impact without seriously reducing our living standard if we do it in a thoughtful, directed way. Eventually, we can change society enough that we will be able to minimize our impact on the planet. It is happening now, and will continue to grow and spread because it make sense in a practical way.

No one is going to convince me that it is better to throw stuff in a landfill than re-use or recycle it.
This is an attempt to maintain the status quo. Buy things, break them and throw them away. Things are made more breakable and less fixable to speed up the consumerism process.

Check this out http://www.storyofstuff.com/

Watch the film.

I don’t want to live to buy.

As far as the global warming problem — certainly geology and the earth have natural cycles, but anyone who argues against using a motorcycle instead of a car, or a gasoline van instead of a propane van should be put in a closed garage with one running for a while and see how long it takes before someone has to drag them out.

The earth is a closed system — we have to consider that.

The poisons that would kill you when concentrated in a closed space, such as a garage, are still being released by all the millions of cars on the road. We are still breathing toxins in a diluted form and the increased carbon in the atmosphere is having an effect on the life on our planet and on the climate of the planet itself.

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Yesterday I found that my  Word Press anti-spam filter, Akismet,  had classified a comment made in German as Spam. I apologize to any one who has made a legitimate comment and had it deleted as I did not realize that would happen. The rest of the comments were spam and contained gibberish, ads and strange messages that did not make sense with quotes from the blog included. Akismet has deleted 58 comments as spam and the four that were there today were definitely produced by bots who are programmed to search for open blogs and post their ad links.

I will continue to leave the postings open and use the spam filter, but I promise to check it more often for potential legit. comments. Please fee free to post again.

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One of my sons asked this question when I was first installing Ubuntu on my notebook. I told him that I wanted it to work even better than it already did. Vista was working perfectly, but I wanted to have the choice of running Ubuntu.
I felt that the previous system was great. I had the dual boot working and both OS functioned well, but the disk partitioning issues had to be solved, so it is better to do it now before I start really using the computer. My first choice is still to repair the install that I already have so, I brought out the Super Grub Disk. It was a bit of a disappointment as I was not able to boot from it even though my system is configured to boot from CD/DVD. I will investigate this further.

So back to the Ubuntu install disk and this time I chose “Repair a broken system”.

It went through the configuration just fine, then it got to the partition management. I looked at the partitions and they were all correct looking. The one at the end is the extra swap partition that I converted to an ordinary drive before and the Free Geek volunteer had advised me to get the system working before I tried to merge it with the other, larger drive. I decided that the first problem was that I needed to make one the boot drive as they were all set to data drive. The system could not boot without a boot drive.

The next screen told me one of my problems, there was no root drive specified. I had changed it to \boot not \ . The boot designation is for the purpose of setting a separate partition for the boot mechanism only, said the help. It seems like a good idea if you had a desktop or mainframe with several different OS on it, then when you upgraded or re-installed, your boot system would still work. Not practical for me though, I am not advanced enough to make this work and once I get this system running, I will upgrade the Ubuntu to Hardy Heron, but not right away. I don’t think that will affect my boot system if it is an upgrade. I am of the opinion that an operating system has to mature before the software catches up to it. As a power user, I desire stability and reliable performance over nifty tricks. I do hear that Hardy is faster though …

I set the correct partition to the \ designation and I changed the large partition to my \home.

Not Yet. Back to the drawing board.

I was able to satisfy the system that I did want it to boot from the partition that has Ubuntu installed and I continued on to try booting.

I diagnose that it is a problem with designating the partition as \home. Perhaps if I go back and change it to an ordinary drive everything will work. The Grub bootloader is not the problem as Ubuntu tries to boot and Vista does boot. Vista still works perfectly, by the way, using the second entry on the Grub menu. My Free Geek helper and I decided that it is a specially formulated Asus Vista install and I will talk about it later — after I get this working.

I hope I can get this finished up soon. It is May already and I have so much work to do.

 

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The Free Geek workshop had to be entered through the rear door after hours, but I had contacted them finally through IRC chat. Of course, I should have known … to be fair, they did call me back after I left a message on their new phone system. Windows Free Wednesday is a time for volunteers to help Ubuntu users who have trouble with their computers. I was happy to scrawl my name on the whiteboard and get in line

As I waited, I looked at the stacks of old computer parts and at the cart of monitors all displaying a bright test pattern. These items could be sold in the computer thrift store or given to a needy charity. Volunteers can earn computers by helping around the shop and you don’t have to be experienced to start. The helpful Free Geek people here tonight were experienced Ubuntu users and they started installing the latest version on one computer, helping sync a Palm device with another and then, it was my turn.

I quickly logged in to the internet and called up my blog. All of the information was there with screenshots to explain what was wrong with my computer. I did not ask if I could put his name on my blog, so I won’t, but he immediately started brainstorming with me on how to remove the Ubuntu Studio kernel from the unwanted partition. We considered the Synaptic route, but we did not know which kernel to delete. He told me that we could just re-partition using the Ubuntu install disk as a “Live” boot. I had brought the bootable Gparted disk to manage the partitions, but we couldn’t get the keyboard to respond properly. Every time we typed it was random characters even after we tried to configure the system. I should have gotten pictures of this, but I already had enough stuff to carry. Back to the Gutsy install disk, and it was easy to get the partition manager running from the Ubuntu OS on the disk. After a few small problems we were able to re-partition the system. The swap drive is increased in size as the volunteer explained to me that GiB are just a little larger than GB and the same protocol is now used for MiB (MB) and KiB (KB) as it is more accurate. It is true that memory sticks come in 512MB not 500, but I don’t really understand the mathematics. At any rate, the partition was successful and these size issues were explained to me as well because when I set the size of the swap drive I had been confused by the MiB and had made it very small.

This was the end result, a nice tidy organized partition system. Just what I wanted, but it won’t boot. As we had changed the partitions around, the Grub boot loader could not longer boot from the partition number that was previously the root directory with the Ubuntu OS. Now I have two choices, either reinstall Ubuntu and loose all my data (not much really, just screenshots and bookmarks) or try to fix the bootloader and point it in the right direction.

I’d like to try to fix it, but we ran out of time at the shop and had to leave. After thanking the Free Geek personnel, I tied everything back on my bike and rode off. I will look at the Super Grub disk on Thu. and see what it can do.

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I went over to Simon’s after work as I have been having a bit of a problem shifting gears. It was not happening all the time, so it made it difficult to diagnose. Occasionally, the bike would refuse to shift into 3rd gear. It would “hit the ceiling” as it does in 5th and give my foot the signal that there are no more upshifts here. I left a phone message for Simon, then rode around a bit. I can easily ride to work in 2nd gear as the Fj is so powerful, but the high revs are not good in the long run. It was only happening from time to time and I started to think that, in Simon’s parlance, “It’s the nut behind the wheel”, particularly when the nut has new boots on ….

It started getting worse, so when Simon called, I was happy to go over and poke around on the bike. It always astonishes me when I see how easily he moves these big machines around. I try not to react when he casually holds the bike up with one hand before putting it up on the centre stand with a quick practiced motion. I mentally coach myself that Simon can do this and I don’t have to rush over to steady the bike or “help” him.

He quickly diagnosed the problem as a need for lubrication in the joints and then he rode the bike around the back to do the work. I tried to help, but I think I mostly got in the way. Despite my assistance, Simon managed to lube the significant parts, tighten and oil the chain and put the right amount of air in the tires. Only Simon could have made my throttle work better by putting the counterweight in the lathe and shaving it down a hair.

I always enjoy Simon’s company as he shows me all of his projects and the bikes he is working on. I rode off and started feeling the difference his changes had made. The work he did on the clutch last year and this work means the Fj shifts like a new bike. The extra air in the front tire made me feel the bumps on the road and I almost lost it going into a gas station. I am not used to that much of a direct road feel as I went over the driveway bump. I will get used to it, I am sure and the extra air made it corner so much better!

Simon says: make sure your chain is lubed and adjusted properly and keep checking your tire pressure as every bike looses some air.

Thanks Simon!

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Yesterday I took my notebook to work because I had to repair the internet and I wanted one computer I could rely on. I maintain 3 old macintosh computers on a LAN at work. The problem turned out to be that a recent ADSL outage had changed some settings and I had to reset the router. At first the ADSL provider admin wanted to use Vista, so I tried to log in with the second Vista (longhorn) boot and the boot sequence turned into a circle of returns to the Grub menu. I decided to use Ubuntu as the tech was somewhat familiar with linux.

It was easy to set up a static IP in Ubuntu and the testing was completed quickly and efficiently. I was then able to set up my employer’s ibook on the crosscable from the modem after setting up the static IP on that machine. I reset the router, plugged it into the crosscable and then there was internet.

I was puzzled about the Vista boot until I remembered the happy downloading of updates. Did one of those updates affect the boot loader? Recalling the sequence of events that led to Vista working in the first place: the first Vista boot choice had transferred all of the files and booted in a strange way, then the second one worked. I started the Asus notebook again and chose the first Vista option. After the microsoft loading screen, several files were processed, then I got the giant error screen.

Back to unclipping the battery just enough …

Now I rebooted, choosing the second Vista boot and voila Vista.

I really don’t know what is happening here, but now I know what to do. If I have a problem booting after downloading updates, then try the first boot choice and see if it loads the software.

Today, I am trying something new. I wanted to clean up the failed install of Ubuntustudio, so I opened Synaptic and searched for linux-image. I received this info here. Thanks to aysiu, I was confident I could remove the install, then the partition would not be locked. However, when I opened the linux-image all the software that is pre-installed in Ubuntustudio is there! The software installed correctly, but maybe not the desktop? Now I will copy the software I want before deleting the kernel and reorganizing the partitions.

I went on the #ubuntu IRC channel to get some help as I am having mouse problems with my desktop. I will switch mice with XP and see what happens, but I wanted to find a list of key-commands for Ubuntu — just in case the other mouse exhibits the same problems. I did install a lot of music software and multi-media editing tools, so maybe one of them doesn’t like my mouse.

I had not been on IRC (Internet Relay chat) since the BBS days on Mindlink, from 1989-95. I am hoping that Ubuntu will show me the internet I used to know in those times, before GUI browsers, when the internet filtered all the early technology adapters into one place where they could talk. I wonder if there are still moderated Usenet groups? If I want to read sometime, I will try to find them.

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Vista is now booting from the grub bootloader and is working perfectly while completely ignoring all Ubuntu on the partitioned drive.  It has enough space, and I will be able to practice on it as I know I will get some Vista support calls.

Ubuntu Gutsy Gibbon 7.10 works wonderfully on my notebook as the default OS.  I still have a few issues to solve but the forum support has been very helpful. I was worried that my Nvidia card would be tricky to install, but it seems to be working fine and I set up Alsa for audio now.

I have to clean up the failed install and reclaim my home partition. There is also some space that is not being used by either OS.

I installed a home partition because I read that all your personal data, including application preferences would be saved there and then I could upgrade without loosing my personal computer. My problem now is that the partitions were made during the failed install, so now I have to reclaim of remove them.

The hard drive listing before I removed the swap drive [matches above gparted screenshot]:

Here is a screenshot of the present drive situation with the end swap drive deleted.

Note the new 570.9 MB volume that was formerly the swap drive. With this configuration both OS run, but my Ubuntu drive is fragmented and I can’t use most of it. I will try to fix it, but I will be cautious so I don’t loose the set-up I have — I hope.

I am researching Firewire audio for this notebook and I am trying to get my M-Audio Delta 44 card to work on my desktop. This all seems like so much work when I have to try to meet the publishing deadline for my book. I know it will be worth it to have a mobile Ubuntu recording system. I am trying not to buy another mac. I loved my mac, but I couldn’t afford it. It was so expensive to buy that I couldn’t afford software. The studio I work for bought the software for me to use, but I ended up realizing that the best option was to sell them the hardware too. I need to have a notebook that I can take on my tour and that one was purposely configured for the studio environment.

I know that I can pirate anything I need — but I won’t. I am an advanced user and I should not have to steal the tools of my trade. Ubuntu is giving me those tools and I hope to use them to the complete every aspect of my project except the music notation. I am doing that on the aforementioned mac in the studio using Finale. All of the book design is planned using The Gimp and Scribus and I hope to be able to do some of the audio too. I am exploring starting with the desktop until I get firewire. I have not yet found a Final Cut Pro for Ubuntu, but maybe somewhere in a repository far, far away …

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After a spectacularly unsuccessful day of trying to get my (working perfectly before this process started) notebook to dual boot Vista and Ubuntu, I went to look at the Ubuntu forums to see if anyone else had replied to my post. There was no new information since last night, so I decided to keep trying.

This morning I went into Ubuntu and deleted the swap drive at the end of the list of partitions using gparted. I also found out that the Home folder that Ubuntu sees belongs to the previous Ubuntu studio install as I did not have permission to save anything.

I wanted to take a photo of the giant ERROR message that I get when starting Vista so everyone on the Ubuntu forum could see that this is a really different problem. I had some helpful feedback, but some of it was relating to a different type of problem. One poster had asked for more details and I feel that I need all the help I can get.

I rebooted into Windows Vista (longhorn) but now it is installing.

There is a small window called “Windows Setup”
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Windows Setup
Windows is now installing the following items:
Install the application

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Behind this small window is a listing of programs example:

C:\preload\touchpad>start /w C:\preload\patch\sleep.exe

Now Vista is starting up.

This is so odd.

I didn’t do anything except remove one swap drive.

I will now see how functional Vista is — and if I can still boot into a working Ubuntu.

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Truth is stranger than fiction.

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I still have the problem with the hard drive fragmentation and the Ubuntu studio kernal being on the drive and owning the home directory.

This is progress though – now where is my WEP key?.

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After this post, I went back to see how Vista was installing and saw this screen.

Ubuntu booted?

Possible explanation: Vista restarted to install and the bootloader defaults to Ubuntu.

Check it out – it seems to still be working despite all of the Vista activity.

Back to a reboot and I chose the first listing of Vista – that is where all the installing was happening before.

The giant ERROR screen

Possible explanation: This is some type of back-up archive and something happened before that is not happening now.

How technical can you get? I mean that some event was triggered to initiate the recovery when I deleted the one swap partition (maybe) and once the recovery was completed — I am back to the error screen. But will this happen on the second listing because if this theory is correct, then the restore would have been installed to the second Vista partition.

Reboot – I am getting really good at loosening the battery just enough ….

The second listing of Vista (longhorn) booted into the Vista Welcome screen.

Is Vista really working?

This is not the same boot-up that happened before. This one asks to set my language and password and makes me check the license agreement. (there is nothing on there against dual boot)

Now it seems that Vista will work.

I will be checking out the functionality now.

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Strange but true, the computer repaired itself — so that now the grub loader will boot ubuntu (default) after a few seconds of wait to allow me to select the second choice of Vista (longhorn) Home Edition. The kernal 7.10 selection is the failed install of ubuntu studio that boots into kernal mode with no GUI.

Vista is happily installing updates from the internet.  It only sees it’s own harddrive partition used for the install and not any part of the Ubuntu partitions. Strangely enough, it doesn’t recognize the Fat32 partition that I think is used to back up and restore the system. Vista has enough space to operate and install programs and I plan to use an external drive for most data.

Ubuntu operates the Wifi card and seems happy on the system. I just have to figure out a way of removing the failed Ubuntu studio install (kernal 7.10) and assign the home drive to the Ubuntu that is working.  Then I can test out the built in camera and microphone and try to get some music and graphics programs installed.

Once I get this notebook running, it will be my primary mobile computer so I will need a firewire audio interface. Is there one that supports Vista, Ubuntu 7.10 and mac? I will find out soon.

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